Shipping & Warranty


  • Shipping is $99 within New Zealand on ALL orders placed at Designer Chandelier. 
  • Shipping takes approximately 10-14 days once dispatched.
  • All orders are dispatched from Australia. 
  • Tracking numbers for all shipments will be supplied once dispatched.

Lifetime Warranty

Our products are produced using market leading materials which allow Designer Chandelier to offer a Lifetime crystal, structural & electrical warranty on all Crystocia & NewYork Lighting Distribution products as well as a market leading 10 year frame finishes warranty (must be installed indoors as directed).

To lodge a warranty claim, please complete the form here

Refund Policy

If you encounter any problems within the first 30 days, we will gladly provide a full refund or exchange. For all refund requests, please lodge a refund claim by completing the form here



Designer Chandelier Showroom