Shipping policy

Shipping and Delivery

We ship New Zealand wide using a fully insured courier service with DHL. Tracking details will be emailed once your order has been dispatched.

  • Shipping fees are calculated at checkout based on order value and delivery location. Please note that shipping fees are non-refundable unless goods arrive faulty or damaged.
  • Orders are dispatched from our warehouse via DHL. Estimated delivery time is approximately 5 business days from dispatch, or 7 to 10 business days for regional and remote areas.
  • All delivery charges include GST on importation.

In stock items

  • In stock items are dispatched within 5 business days of receiving your order.
  • You will receive tracking details via email once your order has been dispatched.

Pre Order Items

  • You will be notified of your estimated delivery timeframe after placing your order.
  • Once pre-order items arrive at our warehouse, our team will contact you to arrange delivery.

CHANGE OF MIND (BEFORE DELIVERY)

You may cancel your order due to change of mind within 14 days of placing the order, provided the product has not yet been dispatched or installed. If cancelled within this period, a full refund will be issued excluding any non refundable payment or processing fees. Where a deposit has been paid, this represents a commitment to proceed with the order and enables us to place and pay for the product with our suppliers. If you cancel outside of the above period, deposits, payments and/or processing fees are non refundable.
Change of mind cancellations are not accepted for:

  • Custom made or special order items
  • Clearance or final sale items
  • Ex display items


RETURNS AND EXCHANGES (AFTER DELIVERY)

  • We accept returns and exchanges within 7 days of delivery for items that are no longer required, provided that:
  • Item has not been installed or used
  • Item is returned in original packaging
  • Item is in resaleable condition
  • Proof of purchase is provided
  • Return shipping costs are the responsibility of the customer and a 30% restocking fee will be deducted from the refund or store credit amount
  • Original delivery fees are not refundable


Returns and exchanges are not accepted for:

  • Installed or used products
  • Custom made or special order items
  • Clearance or final sale items
  • Ex display items


Faulty or Damaged Goods

  • If your order arrives faulty or damaged, please contact us within 48 hours of delivery and include photos and your order number. We will assess the issue and provide a repair, replacement or refund in line with Australian Consumer Law. This does not limit or exclude your rights under Australian Consumer Law.